Refund policy

Returns

Change your mind? You've got 30 days no questions asked from delivery to send it back. We'll inspect everything that comes back to us.

A quick note on fulfillment: TrailNest Outdoor doesn't warehouse this gear ourselves, so depending on which brand your order is from, Jackery, FreeSpirit Recreation, or Naturnest, it may ship from a different location. That doesn't change how returns work: reach out to us at support@trailnestoutdoor.com and we'll coordinate the return on our end no matter which manufacturer fulfilled your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return shipping is free on all eligible returns, including oversized freight-shipped items such as rooftop tents.

Custom or special-order items may not be eligible for return — check the individual product page for details.

To start a return, you can contact us at support@trailnestoutdoor.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@trailnestoutdoor.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain items cannot be returned, including custom or special-order products, items that show signs of installation or outdoor use, and products missing their original packaging or hardware. We also cannot accept returns on batteries, power stations, or other items classified as hazardous materials for shipping purposes, except in cases of defect or damage — please contact us directly if this applies to your item. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@trailnestoutdoor.com.