Frequently Asked Questions

Ordering & Shipping

How long does shipping take? Most orders arrive within 5–14 business days. Freight-shipped items (like rooftop tents) may take longer — you’ll get tracking info as soon as your order ships.

Is shipping insured? Yes — rooftop tents and other freight-shipped items are covered by insured freight shipping. If your item arrives damaged, contact us within 48 hours with photos and we’ll arrange a replacement or refund at no cost to you.

Do you ship internationally? We currently ship within the United States only, but we’re actively working to expand internationally soon.

Will I need to be home for delivery? For oversized/freight items, yes — someone typically needs to be available to receive and inspect the shipment.

Rooftop Tent Fit & Compatibility

How do I know which rooftop tent fits my vehicle? Use our Find Your Rooftop Tent tool — enter your roof rack's specs and it'll show you which tents in our lineup actually fit, no guessing. Still unsure? Contact us before ordering and we'll help you verify compatibility.

What are the weight requirements? Every rooftop tent has a dynamic (driving) and static (parked) weight rating, and your roof rack has its own limits for both. Check the individual product page for each tent's weight and capacity, and confirm your rack's ratings before ordering.

What does dynamic vs. static roof capacity mean? Dynamic capacity is how much weight your rack can carry safely while the vehicle is in motion — this is usually the limiting number. Static capacity is how much it can hold while parked, which is what matters once you and the tent's weight are settled on the roof overnight. Both numbers are usually stamped on your crossbars or listed in your rack's manual.

Do I need crossbars? Yes — every rooftop tent in our lineup mounts to a crossbar/rack system (Thule, Yakima, RhinoRack, or similar). If you don't already have crossbars rated for your tent's weight, see our crossbar kits under Accessories.

Products

Are these authentic, brand-name products? Yes — we’re an authorized dealer for FreeSpirit Recreation, Naturnest, and Jackery, so every product is genuine. Most, but not all, items carry a manufacturer's warranty — see our Warranty Policy for full coverage details by brand.

Returns, Warranty & Financing

What’s your return policy? Unused items in original packaging can be returned within 30 days of delivery, no questions asked. See our full Shipping & Returns policy for details.

What if my item arrives damaged? Contact us within 48 hours with photos and we’ll arrange a replacement or refund at no cost to you.

Is there a manufacturer warranty? Most of our products carry a manufacturer's warranty, though not all do. Coverage and length vary by brand and model — see our Warranty Policy for the full breakdown, including Naturnest's optional 1–3 year extended plans.

Can I finance my purchase? Yes — eligible orders can be split into four interest-free payments through Shop Pay Installments at checkout, no application required.

Support

How can I contact TrailNest Outdoor? Call (262) 293-6296, Mon–Fri 5:00–9:00 PM CST, or email support@trailnestoutdoor.com — we respond to all emails within 24 hours.

Can I track my order? Yes, you’ll receive tracking information via email once your order ships.