Warranty Policy

Manufacturer Warranty Policy

We partner directly with leading outdoor brands to ensure your gear performs when you are off the grid. All products sold through our store carry original manufacturer warranties.

Warranty claims, replacements, and repairs are governed by each respective brand's specific guidelines below.

Brand Coverage Overview


Brand Product Category Standard Coverage What’s Covered Key Exclusions
Naturnest Rooftop Tents Standard Included (Optional 1–3 yr extended plan available at checkout) Manufacturing defects, structural materials, hardware integrity UV damage, storms/high wind, cosmetic dents/scratches, improper installation
Jackery Pro / Plus Stations & Connectors 3 to 5 Years (3-yr base + 2-yr with registration) Internal electrical, battery cell defects, factory workmanship Water damage, drop impacts, unauthorized disassembly, non-consumer use
Jackery Explorer Units & SolarSaga Panels 2 to 3 Years (2-yr base + 1-yr with registration) Factory defects, charging circuits, panel output craftsmanship Punctures, physical impacts, extreme overload
Jackery Certified Renewed Gear 6 Months Core functional operation and battery safety Cosmetic flaws, third-party repairs
Free Spirit Recreation (FSR) Rooftop Tents, Annexes & Gear Up to 2 Years (Evaluated at manufacturer discretion) Verified factory flaws in materials and craftsmanship Customer pays claim shipping; freight damage, commercial use, and overloading excluded
Free Spirit Recreation (FSR) Aircore Mattresses No Warranty (Explicit exclusion) None (Sold as-is) Punctures, altitude/heat pressure shifts, valve damage, overinflation


Detailed Brand Policies

1. Naturnest

Naturnest warranties protect against factory flaws in structural components and craftsmanship under normal camping use.

  • Exclusions:

    • Environmental Exposure: UV/sunlight damage to fabrics and exterior gel coatings; damage from natural events or high winds.

    • Wear & Cosmetics: Superficial scuffs, dents on the shell, or vinyl window fading that do not inhibit performance.

    • Mishandling: DIY alterations, unauthorized repairs, or damage from accidents or improper mounting.

  • Optional Extended Protection: If you added a 1, 2, or 3-year Extended Protection Plan at checkout, mechanical and operational failures resulting from normal use are covered with a zero-dollar deductible. (Note: This plan does not cover drops, external collision damage, or transit/storage tears).

2. Jackery

Jackery warranties belong strictly to the original buyer and begin on the original delivery date. Proof of purchase is required for all claims.

  • Registration: Bonus extended warranty years (+2 years for Pro/Plus; +1 year for Standard Explorer) require product registration through Jackery's official portal.

  • Exclusions: Jackery’s warranty does not apply to units operated outside stated voltage limits, damaged by water/moisture, subjected to drops/accidents, or repaired by non-certified technicians.

3. Free Spirit Recreation (FSR)

FSR provides limited warranty coverage against verified manufacturing flaws for up to 2 years. FSR reserves the right to determine the appropriate remedy (repair, replacement parts, full unit replacement, or store credit).

  • Customer Shipping Responsibility: If an FSR warranty claim is approved, the coverage applies strictly to the product/part cost. The customer is responsible for all associated return and replacement shipping fees.

  • Exclusions: Clearance/closeout items, commercial/rental use, freight or shipping mishandling, and tent/trailer overloading. FSR does not cover third-party accessories mounted to their products and assumes no liability for personal injury.

  • Aircore Mattress Notice: FSR Aircore mattresses carry no warranty. Inherent variables—such as altitude/atmospheric expansion, extreme in-tent heat exposure, physical punctures, valve force, and overinflation—fall entirely outside factory defect guidelines.

  • Past 2 Years: Replacement hardware and maintenance components are available for purchase directly via FSR customer support.

How to Submit a Warranty Claim

For orders placed through our site, our team can help facilitate your claim with the manufacturer to ensure quick processing.

  1. Locate Your Details: Gather your order confirmation number, product serial number, and a brief description of the issue.

  2. Document the Issue: Take clear photos or a short video showing the problem, including close-ups of the affected component and wide shots of the full setup.

  3. Submit Your Request: Reach out via our Contact Information or email us directly at support@trailnestoutdoor.com.

Most initial warranty assessments are reviewed within 1–3 business days.